We strive to ship all orders received before 1:00 pm Mountain Standard Time on the same day. Back orders are shipped per your instructions. All orders are shipped F.O.B. Broomfield, Colorado. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.
Order & Service Questions
Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time. If there is a change in your order or an order cancellation, please contact our sales department immediately at firstname.lastname@example.org.
Products with manufacturing defects must be reported within 30 days from receipt. Contact our sales department regarding a replacement or return. All returns require a return authorization number.
Refused or returned orders can be reshipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.